Openai/69139caf-a384-800c-9854-186aa5d2ec2d

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gpt-5

User: Couldn’t sign you in google account

Couldn’t sign you in (google account)

I have a new client. Client is US bases and I’m from the philippines. I tried logging in for the first time using the email address she wants me to use. But when I try to sign in it gives me an error message that says:

“You’re trying to sign in on a device Google doesn’t recognize, and we don’t have enough information to verify that it’s you. For your protection you can’t sign in here right now.

Try again from a device or location where you’ve signed in before”

My client is not tech savvy but she checked on her end and the account is set to “super admin”. I don’t know how to fix this since it’s also my first time encountering this kind of issue. I was able to log in to her personal gmail account so I’m not sure why I can’t log in to her support email.

Assistant: You're running into a Google Workspace formerly G Suite security block — this happens when someone tries to sign in fro…

You're running into a Google Workspace (formerly G Suite) security block — this happens when someone tries to sign in from a new country, device, or IP address that Google doesn’t recognize, and Google can’t verify that it’s legitimate.

Let’s break this down carefully and go step-by-step on how to fix it 👇

⚠️ Why this happens

Since:

• The account you’re trying to access is part of a Google Workspace domain (business-managed account, not a personal Gmail), and
• You’re signing in from the Philippines, while the account is based in the US,

Google’s system is flagging your login as suspicious — especially if 2-Step Verification or context-aware access is enforced, or if login challenge settings are strict.

✅ What your client (the Workspace admin) should do

Because this is a Workspace-managed account, only the admin can fix or allow access. Here’s what they need to do:

1. Sign in to the Admin Console

Go to https://admin.google.com → Sign in as the super admin of the organization (the same account that controls the workspace).

2. Check login & security alerts

In the left menu: Security > Dashboard > Security center Look for “Suspicious sign-in attempts” — Google will often show the blocked sign-in from your region. They can “Allow” or “Review” the attempt.

3. Temporarily relax sign-in restrictions

If they can’t find a direct alert, go to: Security > Access and data control > Less secure apps & user access and/or Security > Context-Aware Access

Then:

• Make sure there’s no country-based or device-based restriction.
• Ensure login challenges are not set to block new devices completely.

4. Allow login from your location

They can go to: Security > Manage authentication > Login challenges and allow new devices temporarily.

5. You try again with a fresh browser

• Use Chrome in Incognito mode
• Visit https://accounts.google.com/
• Sign in using the account your client provided
• Use the exact email address (e.g., [email protected])
• If you get a verification prompt (like sending a code to the admin), ask your client to verify immediately.

🧩 If none of that works

Ask your client to:

1. Sign in to their admin.google.com
2. Go to Users > [select your user]
3. Click “Security” → “Manage user security settings”
4. Under “Login challenges”, disable “Ask for verification” temporarily
5. Then reset your password (optional)
6. Try logging in again immediately after that.

🛠 Alternative Workarounds

If the above doesn’t work:

• Ask your client to sign in first using a US device and share access with you through: - Google Groups, or - Delegated Gmail access (if it’s just for email).
• Or, have them use a VPN in the US to log in first, then share login approval or add your device via 2-Step Verification.

💡 Pro Tip

Once you successfully log in, enable 2-Step Verification and link it to your own device — it’ll make future sign-ins from the Philippines easier and more secure.

If you’d like, I can give you a ready-made message you can send to your client with all the steps (in simple, non-technical language) so they can fix it quickly. Would you like me to draft that for you?