Title: Openai/69724e33-29b0-8006-ac22-cbee12c0cc8a - freem URL Source: https://freemwiki.com/index.php?mobileaction=toggle_view_mobile&title=Openai%2F69724e33-29b0-8006-ac22-cbee12c0cc8a&veaction=edit Markdown Content: ### User: Morning everyone!!![edit](https://freemwiki.com/index.php?title=Openai/69724e33-29b0-8006-ac22-cbee12c0cc8a&action=edit§ion=2 "Edit section: User: Morning everyone!!!") Morning everyone!!! Has anyone seen this before? Doors/motions/glass breaks (hardwired) are on partition 1 Duress buttons (wireless) are on partition 2 The 2 keypads for partition 2 are working fine. The ONE keypad for partition 1 is showing this and does not respond to any commands….any idea? ### Assistant: Yep — this is a known alarm-panel behavior, and the symptoms you described narrow it down pretty well.[edit](https://freemwiki.com/index.php?title=Openai/69724e33-29b0-8006-ac22-cbee12c0cc8a&action=edit§ion=3 "Edit section: Assistant: Yep — this is a known alarm-panel behavior, and the symptoms you described narrow it down pretty well.") Yep — this is a known alarm-panel behavior, and the symptoms you described narrow it down pretty well. Based on the display style and wording, this looks like a DSC PowerSeries keypad (or a rebranded version). #### What “SYSTEM 12” means[edit](https://freemwiki.com/index.php?title=Openai/69724e33-29b0-8006-ac22-cbee12c0cc8a&action=edit§ion=4 "Edit section: What “SYSTEM 12” means") System Trouble 12 = Keypad Lockout / Keypad Communication Issue It usually appears when that specific keypad is no longer properly communicating with the panel. That explains why: * Only one keypad is affected * It’s on partition 1 * It doesn’t respond to commands * Partition 2 keypads work fine #### Most likely causes (in order of probability)[edit](https://freemwiki.com/index.php?title=Openai/69724e33-29b0-8006-ac22-cbee12c0cc8a&action=edit§ion=5 "Edit section: Most likely causes (in order of probability)") ##### 1. Keypad lost its partition assignment[edit](https://freemwiki.com/index.php?title=Openai/69724e33-29b0-8006-ac22-cbee12c0cc8a&action=edit§ion=6 "Edit section: 1. Keypad lost its partition assignment") This is extremely common after: * Power outages * Battery failures * Panel reboots * Wiring glitches If the keypad is no longer assigned to partition 1, it will show trouble and ignore commands. ##### 2. Keypad address conflict[edit](https://freemwiki.com/index.php?title=Openai/69724e33-29b0-8006-ac22-cbee12c0cc8a&action=edit§ion=7 "Edit section: 2. Keypad address conflict") Two keypads accidentally sharing the same address = one will go stupid. This happens when: * A keypad was replaced * Programming was done recently * DIP switches / address programming changed ##### 3. Wiring issue (most common in hardwired keypads)[edit](https://freemwiki.com/index.php?title=Openai/69724e33-29b0-8006-ac22-cbee12c0cc8a&action=edit§ion=8 "Edit section: 3. Wiring issue (most common in hardwired keypads)") Loose or failing: * Red (12V) * Black (ground) * Yellow/green (data) Even a slightly loose data wire can cause exactly this symptom. ##### 4. Keypad is locked out[edit](https://freemwiki.com/index.php?title=Openai/69724e33-29b0-8006-ac22-cbee12c0cc8a&action=edit§ion=9 "Edit section: 4. Keypad is locked out") DSC will lock a keypad after too many bad code attempts. It looks “dead” but is actually just ignored by the panel. ##### 5. Keypad is failing[edit](https://freemwiki.com/index.php?title=Openai/69724e33-29b0-8006-ac22-cbee12c0cc8a&action=edit§ion=10 "Edit section: 5. Keypad is failing") Less common, but old LCD keypads do go bad — especially if it’s the only one on that partition. #### What to try (in order)[edit](https://freemwiki.com/index.php?title=Openai/69724e33-29b0-8006-ac22-cbee12c0cc8a&action=edit§ion=11 "Edit section: What to try (in order)") ##### Step 1 – Full power reset (very often fixes this)[edit](https://freemwiki.com/index.php?title=Openai/69724e33-29b0-8006-ac22-cbee12c0cc8a&action=edit§ion=12 "Edit section: Step 1 – Full power reset (very often fixes this)") 1. Unplug AC transformer 2. Disconnect panel battery 3. Wait 2–3 minutes 4. Reconnect battery 5. Plug AC back in ##### Step 2 – Check keypad wiring[edit](https://freemwiki.com/index.php?title=Openai/69724e33-29b0-8006-ac22-cbee12c0cc8a&action=edit§ion=13 "Edit section: Step 2 – Check keypad wiring") At the keypad and at the panel: * R → Red * B → Black * Y → Yellow * G → Green Make sure they’re tight, not corroded, not swapped ##### Step 3 – Reassign keypad to Partition 1[edit](https://freemwiki.com/index.php?title=Openai/69724e33-29b0-8006-ac22-cbee12c0cc8a&action=edit§ion=14 "Edit section: Step 3 – Reassign keypad to Partition 1") At that keypad: [*][8][Installer Code] [000] Then: [11] = Keypad Partition Assignment Set it to: 1 Exit programming. ##### Step 4 – Check keypad address[edit](https://freemwiki.com/index.php?title=Openai/69724e33-29b0-8006-ac22-cbee12c0cc8a&action=edit§ion=15 "Edit section: Step 4 – Check keypad address") Default should be 01, 02, 03, etc. If two are the same, one will fail. Programming: [*][8][Installer Code] [000] [20]–[27] (keypad slots) ##### Step 5 – Swap keypads[edit](https://freemwiki.com/index.php?title=Openai/69724e33-29b0-8006-ac22-cbee12c0cc8a&action=edit§ion=16 "Edit section: Step 5 – Swap keypads") If you plug a working partition 2 keypad into that wire run: * If it works → bad keypad * If it doesn’t → wiring or panel issue #### TL;DR[edit](https://freemwiki.com/index.php?title=Openai/69724e33-29b0-8006-ac22-cbee12c0cc8a&action=edit§ion=17 "Edit section: TL;DR") This is almost certainly a keypad assignment or communication problem, not a zone or partition issue. Power cycle + reassign keypad fixes this 80% of the time. If you want, tell me: * Panel model (DSC 1616 / 1832 / 1864 etc.) * Keypad model * Installer code status (if you have it) …and I can give you exact button presses.