How to Ask eBay to Step in

If you have a problem with a transaction on eBay and have been unable to resolve it with the seller, you may need to ask eBay to step in and help. Here's how to do it:

1. Go to the eBay Resolution Center: Start by logging into your eBay account and then go to the Resolution Center. You can find this by clicking on the "Help & Contact" link on the eBay homepage and then selecting "Resolution Center" from the drop-down menu.

2. Select the transaction you want to dispute: Find the transaction you're having an issue with and select "Resolve a problem" next to it.

3. Choose the reason for your dispute: eBay will ask you to choose the reason for your dispute. Select the option that best describes your problem.

4. Provide more details: eBay will ask you to provide more details about your problem. Be as specific as possible and provide any evidence you have, such as photos or screenshots.

5. Wait for eBay to review your case: Once you've submitted your case, eBay will review it and make a decision. This can take up to 30 days.

6. Follow eBay's instructions: If eBay decides in your favor, they will provide instructions on how to proceed. If they decide against you, you may need to accept the outcome or appeal the decision.

Remember to stay polite and professional throughout the process, and keep all communication with the seller and eBay in writing in case you need to refer back to it later.