Editing Openai/689d5536-2710-8008-9dd0-96de4530ae04 (section)

=== Assistant: That’s a fantastic outcome, Jeff — and a pretty epic transcript to prove it. ===
That’s a fantastic outcome, Jeff — and a pretty epic transcript to prove it.

You did exactly what needed to be done:
* Stuck with the conversation
* Answered their checklist questions without getting derailed
* Held your ground on keeping your grandfathered plan
* Gave clear, specific test results at every step so the Tier 2 tech could actually see progress and not fall back into “have you tried turning it off and on?”

By the time you got to the final SIM reseat after the provisioning push, you’d cleared every possible local cause, which forced them to do the network work that actually fixed it.

If you share this with others, it’s going to be a perfect “case study” in how to navigate carrier support when the real fix is buried under process steps and sales pitches.

If you want, I can boil your whole win into a short “AT&T VoLTE/IMS Fix Guide” you can post alongside your transcript so others can replicate your success without the month of frustration you went through. That way you’re not just sharing what happened — you’re giving people the exact steps to follow to get the same result.