Editing Openai/69139caf-a384-800c-9854-186aa5d2ec2d (section)

===== ✅ What your client (the Workspace admin) should do =====

Because this is a Workspace-managed account, only the admin can fix or allow access. Here’s what they need to do:

====== 1. Sign in to the Admin Console ======

Go to https://admin.google.com
→ Sign in as the super admin of the organization (the same account that controls the workspace).

====== 2. Check login & security alerts ======

In the left menu:
Security > Dashboard > Security center
Look for “Suspicious sign-in attempts” — Google will often show the blocked sign-in from your region.
They can “Allow” or “Review” the attempt.

====== 3. Temporarily relax sign-in restrictions ======

If they can’t find a direct alert, go to:
Security > Access and data control > Less secure apps & user access
and/or
Security > Context-Aware Access

Then:
* Make sure there’s no country-based or device-based restriction.
* Ensure login challenges are not set to block new devices completely.

====== 4. Allow login from your location ======

They can go to:
Security > Manage authentication > Login challenges
and allow new devices temporarily.

====== 5. You try again with a fresh browser ======
* Use Chrome in Incognito mode
* Visit https://accounts.google.com/
* Sign in using the account your client provided
* Use the exact email address (e.g., support@companyname.com)
* If you get a verification prompt (like sending a code to the admin), ask your client to verify immediately.