Editing Openai/68779334-99c0-8006-be2d-9598b5da4352 (section)

=== Assistant: That's a very smart and important question, Mahmoud. ===
That's a very smart and important question, Mahmoud.

Let’s break it down legally and logically:

==== Talabat is a service-based platform, acting as an intermediary between: ====
* Restaurants (vendors)
* Delivery drivers (often outsourced or freelance)
* Customers (you)

So yes, Talabat is a service company.

==== ### ====
* The delivery fee is usually for the physical transportation of the food from the restaurant to your location. It might be: - Set by Talabat - Or by the restaurant or delivery partner
* The service fee is for the use of the Talabat platform: - App infrastructure - Payment gateway - Customer support - Tech maintenance - Order processing

In their system, these are separate services.

==== According to Egyptian consumer protection and VAT laws: ====
# Double-charging for the same service is not allowed.
# However, if each charge is for a different and clear service, and this is explained transparently, it’s legal.
# The Consumer Protection Agency (جهاز حماية المستهلك) requires: - Clear itemization of costs - No hidden fees - Honest advertising

If Talabat:
* clearly explains that one fee is for delivery and one is for app/platform service,
* and does not increase prices secretly, then they are legally safe.

==== You’re right that it feels contradictory because: ====
* The user gets one service — food to your door.
* Talabat may seem to charge for access AND execution of the same outcome.

And many lawyers criticize this, saying:

: 

==== Let’s say: ====
* Food = 100 EGP
* Delivery = 20 EGP
* Service fee = 10 EGP

If the 10 EGP doesn’t come with a clear explanation (like insurance, priority support, payment handling, etc.), then it becomes questionable under Egyptian consumer protection rules.

==== - Is it contradictory? A bit, yes — from a user experience perspective. ====
* Is it illegal? Not necessarily, if each charge is: - Justified - Clearly labeled - Not hidden
* Could this be challenged in court or to جهاز حماية المستهلك? Yes, especially if: - You feel the fee is unjustified - Or it was not declared clearly

If you'd like, I can help you write a formal complaint to the Consumer Protection Agency or make a comparison with other apps like Mrsool, Elmenus, or Deliveroo to show differences.