Editing Openai/69139caf-a384-800c-9854-186aa5d2ec2d (section)

=== User: Couldn’t sign you in google account ===
Couldn’t sign you in (google account)

I have a new client. Client is US bases and I’m from the philippines. I tried logging in for the first time using the email address she wants me to use. But when I try to sign in it gives me an error message that says:

“You’re trying to sign in on a device Google doesn’t recognize, and we don’t have enough information to verify that it’s you. For your protection you can’t sign in here right now.

Try again from a device or location where you’ve signed in before”

My client is not tech savvy but she checked on her end and the account is set to “super admin”. I don’t know how to fix this since it’s also my first time encountering this kind of issue. I was able to log in to her personal gmail account so I’m not sure why I can’t log in to her support email.