Editing Openai/69724e33-29b0-8006-ac22-cbee12c0cc8a


{{DISPLAYTITLE:Keypad Communication Issue}}

''This conversation was exported from ChatGPT''<ref>{{cite web|title=Keypad Communication Issue|url=https://chatgpt.com/share/69724e33-29b0-8006-ac22-cbee12c0cc8a|publisher=ChatGPT|access-date=2026-01-24}}</ref>

== gpt-5-2 ==
=== User: Morning everyone!!! ===
Morning everyone!!! Has anyone seen this before?
Doors/motions/glass breaks (hardwired) are on partition 1 

Duress buttons (wireless) are on partition 2

The 2 keypads for partition 2 are  working fine.

The ONE keypad for partition 1 is showing this and does not respond to any commands….any idea?

=== Assistant: Yep — this is a known alarm-panel behavior, and the symptoms you described narrow it down pretty well. ===
Yep — this is a known alarm-panel behavior, and the symptoms you described narrow it down pretty well.

Based on the display style and wording, this looks like a DSC PowerSeries keypad (or a rebranded version).

==== What “SYSTEM 12” means ====

System Trouble 12 = Keypad Lockout / Keypad Communication Issue

It usually appears when that specific keypad is no longer properly communicating with the panel.

That explains why:
* Only one keypad is affected
* It’s on partition 1
* It doesn’t respond to commands
* Partition 2 keypads work fine

==== Most likely causes (in order of probability) ====

===== 1. Keypad lost its partition assignment =====

This is extremely common after:
* Power outages
* Battery failures
* Panel reboots
* Wiring glitches

If the keypad is no longer assigned to partition 1, it will show trouble and ignore commands.

===== 2. Keypad address conflict =====

Two keypads accidentally sharing the same address = one will go stupid.

This happens when:
* A keypad was replaced
* Programming was done recently
* DIP switches / address programming changed

===== 3. Wiring issue (most common in hardwired keypads) =====

Loose or failing:
* Red (12V)
* Black (ground)
* Yellow/green (data)

Even a slightly loose data wire can cause exactly this symptom.

===== 4. Keypad is locked out =====

DSC will lock a keypad after too many bad code attempts.
It looks “dead” but is actually just ignored by the panel.

===== 5. Keypad is failing =====

Less common, but old LCD keypads do go bad — especially if it’s the only one on that partition.

==== What to try (in order) ====

===== Step 1 – Full power reset (very often fixes this) =====
# Unplug AC transformer
# Disconnect panel battery
# Wait 2–3 minutes
# Reconnect battery
# Plug AC back in

===== Step 2 – Check keypad wiring =====

At the keypad and at the panel:
* R → Red
* B → Black
* Y → Yellow
* G → Green

Make sure they’re tight, not corroded, not swapped

===== Step 3 – Reassign keypad to Partition 1 =====

At that keypad:

<syntaxhighlight>[*][8][Installer Code]
[000]

</syntaxhighlight>

Then:

<syntaxhighlight>[11] = Keypad Partition Assignment

</syntaxhighlight>

Set it to:

<syntaxhighlight>1

</syntaxhighlight>

Exit programming.

===== Step 4 – Check keypad address =====

Default should be 01, 02, 03, etc.
If two are the same, one will fail.

Programming:

<syntaxhighlight>[*][8][Installer Code]
[000]
[20]–[27] (keypad slots)

</syntaxhighlight>

===== Step 5 – Swap keypads =====

If you plug a working partition 2 keypad into that wire run:
* If it works → bad keypad
* If it doesn’t → wiring or panel issue

==== TL;DR ====

This is almost certainly a keypad assignment or communication problem, not a zone or partition issue.
Power cycle + reassign keypad fixes this 80% of the time.

If you want, tell me:
* Panel model (DSC 1616 / 1832 / 1864 etc.)
* Keypad model
* Installer code status (if you have it)

…and I can give you exact button presses.

== References ==
<references />


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